Location and Manufacturing
Q: Where are you located?
A: Our main office and storage are located in Clearwater, Florida, USA.
Q: Where are your products manufactured?
A: Our products are made in Ukraine.
Q: How can I buy your products?
A: Our products are sold directly through our website, bike shops, and online stores.
Q: Whom should I contact for shipping requests and order changes?
Q: What shipping method do you use?
A: Most orders are shipped via the USPS First-Class Package Service.
Q: How long will it take for my order to arrive?
A: Delivery times will vary depending on your location and the shipping method you select at checkout. Orders in the continental US usually arrive 2-5 business days after your order is shipped. International orders usually arrive 9-14 business days after your order is shipped. In all cases, you will receive an email with tracking information.
Q: How do I know when my order ships?
A: You will receive a confirmation email when your order ships. We ship Monday through Friday.
Returns and Warranty
Q: What is your return policy?
A: We accept returns on any products that have not been installed on a bike — e.g. if you install an axle, it cannot be returned. We will refund the full purchase price when we receive your returned package. Please contact us at email@example.com for return instructions.
Q: Can I exchange products for a different color, size, etc.?
A: We are not able to do exchanges on used products. However, we are happy to accept returns of products that have not been used (see details above). You can place a new order for the color or size you want. This also allows us to get you the product you need sooner since we don’t have to wait for your return before we ship the new product.
Q: What is your warranty policy?
A: Hardlite Components warranties its products to be free from defects in materials or workmanship for a period of 5 years from the original date of purchase. Any Hardlite Components product that is found to be defective in materials or workmanship will be replaced. This warranty does NOT cover damage or failure resulting from misuse, abuse, alteration, neglect, normal and reasonable wear and tear, or damage from a crash or impact.
Please contact us at firstname.lastname@example.org for return instructions.